This Refund Policy (“Policy”) governs the terms and conditions for refunds related to pre-orders and purchases of the magazine (“Magazine”) offered by Terms&Co (“we,” “our,” or “us”). By placing a pre-order or purchasing the Magazine, you (“Customer”) agree to be bound by the terms of this Policy.
Pre-Order Refund Policy
- Non-Refundable Pre-Orders: All pre-orders for the Magazine are non-refundable, except as explicitly provided in this Policy.
- Exception for Delivery Failure: A refund may be issued solely if the Customer provides verifiable evidence that a delivery failure was directly caused by an error or fault attributable to our business. Delivery delays, including those extending beyond the estimated delivery date, do not constitute grounds for a refund.
- Claim Submission: To request a refund under the exception above, the Customer must submit a written claim to our customer service team within fourteen (14) days of the expected delivery date. The claim must include detailed documentation and evidence supporting the request.
Magazine Refund Policy
- Non-Refundable Product: The Magazine is non-refundable under all circumstances, including but not limited to customer dissatisfaction, change of mind, or condition of the product upon receipt.
- Product Damage: Any damage to the Magazine incurred during shipping is the responsibility of third-party delivery services. We are not liable for such damage, and Customers must address any claims for damaged products directly with the relevant third-party delivery provider.
Contact Information
For inquiries or to submit a claim regarding a delivery failure, please contact our customer service team at [email protected]. All claims must be accompanied by comprehensive documentation and evidence to support the refund request.
Policy Updates
We reserve the right to amend or modify this Policy at any time without prior notice. The most current version of the Policy will be available on our website at https://termsandco.org/refund-policy/.